Patient Access Team Lead

Schedule

Monday-Friday 12:00 PM-8:00 PM

As a Patient Access Team Lead, you will provide feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Manager, assist staff‑level employees, help with staffing, report reconciliation, and QA processes.

• Staff and order supplies according to budget guidelines and department needs
• Assist Manager and/or Supervisor in creating staff schedules and ensuring adequate coverage
• Model AIDET guidelines in all interactions with patients and ensure staff adherence
• Promote and demonstrate excellent customer service
• Maintain QA statistics (e.g., patient wait times) and report results
• Oversee daily activities of the registration area to ensure department standards are met
• Assist Supervisor/Manager in educating registration staff of any changes, and relieve staff during sickness/vacation
• Secure signatures for treatments, release of medical information, insurance assignments, and payment of services
• Work closely with nursing and ancillary departments to maintain teamwork
• Excel in all functions performed by patient representatives in registration areas
• Collect/request deposits and copays
• Assume on‑call responsibilities to ensure adequate staffing and problem‑solving
• Register all patient types
• Assist in resolving patient concerns

• High school diploma or GED preferred.
• At least one year of related experience required.

• Comprehensive medical coverage with low copay for many services, prescription drug and behavioral health coverage, free telemedicine, free Air Med medical transportation.
• Dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling.
• Long‑term care coverage, moving assistance, pet insurance, etc.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) plan with 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support benefits with Progyny and adoption assistance.
• Referral services for child, elder, pet care, home and auto repair, event planning.
• Consumer discounts through Abenity.
• Retirement readiness and rollover assistance services.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage, leaves of absence).
• Employee Health Assistance Fund offering free employee‑only coverage based on income.

Note:

Eligibility for benefits may vary by location.

We are an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.