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Software Support Engineer

Job in Fremont - Alameda County - CA California - USA , 94537
Company: Tesla Motors
Contract position
Listed on 2021-02-16
Job specializations:
  • IT/Tech
  • Software Development
Job Description & How to Apply Below
The Role

The Application Support Engineer is responsible to provide successful implementation and management of Tesla services (applications) in the production environments and Provide Level II support to ensure the service meets the quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems. This position will be located at our Fremont, CA office.


* Deliver quality second level technical solutions to our user problems, troubleshooting their issues, providing technical guidance, and performing implementation reviews
* Act as a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner.
* Advocate new product features and ensure the resolution of technical challenges
* Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service.
* Liaison for Level III Information Technology development support.
* Executes monitors and completes assigned tasks on multiple computer systems and platforms.
* Documents and maintains shift documentation in ticket management system.
* Work closely with the US/Offshore counterparts and Leads in ensuring timely resolution of issues.
* Works with high integrity, follows procedures and policies with the handling of sensitive data


* Minimum of 2 years' experience with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability
* Minimum of 2 year on handling EDI or Supply Chain or delivery systems
* Technical skills: .net, SQL Server, JavaScript, HTML, MS Windows
* At least 1 year experience in Application support working in a globally distributed team is preferred
* Good experience with ITIL, BMC Remedy or Service Now and ticketing workflows is preferred
* Good verbal and written communication skills is preferred
* BS degree in Engineering or equivalent in Computer Science or the equivalent in experience and evidence of exceptional ability
Position Requirements
Less than 1 Year work experience
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