Customer Service Representative- Gainesville Collision Center

Job Category
:
Body Shop

Requisition Number
: CUSTO
003501

• Posted :
  May 27, 2026
• Full-Time
• On-site

Showing 1 location

Gainesville, FL 32609, USA

Gainesville Certified Collision Center is searching for a full-time, onsite Customer Service Representative
. Our Customer Service Representatives are responsible for taking care of our customers by greeting them professionally and with a great attitude, making appointments, collaborating between service/management/customers, and following up. The schedule for this role is Monday through Friday 8:30am to 5:30pm. If you are outgoing, have a positive attitude and enjoy helping people, this role may be for you!

This role is in person, and not a call center role. You will be working at 2201 N Main St, Gainesville, FL 32609.

Job Duties consist of, but are not limited to:

• Greet customers in person or over the phone with a positive and helpful attitude.
• Assist customers and staff with inquiries related to appointments, vehicle status, or general Body Shop services.
• Schedule and confirm estimate and repair appointments.
• Maintain accurate customer records and update account information in our systems.
• Communicate effectively within the department and with management to relay customer needs.
• Handle customer concerns or complaints calmly and professionally, escalating as necessary.
• Maintain records of, and collect payments from customers, insurance companies and third‑party vendors.
• Support administrative tasks such as filing, document/file preparation, and follow‑up calls.

Our full-time employees will also enjoy the following benefits:

• Full time work schedule, 40 hours per week
• Ability to grow and be promoted from within
• Major Medical Insurance, Dental Insurance
• Long and Short‑Term disability
• Life Insurance
• Paid time off
• 401k with company participation

Qualifications:

• Computer proficient
• Valid Driver’s License
• Must be 18 years of age or older
• Excellent communications skills
• Team player with a great attitude

Applicants must be 18 years or older and authorized to work in the U.S. Must have a valid driver license and a good driving record.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.