Web Queue Coordinator - TS​/SCI w​/Poly

Job Qualifications

Help Desk Support, Information Technology (IT) Support, Technical Support

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able To Obtain:
Top Secret SCI + Polygraph

Public Trust/Other

Required:

None

Job Family:
Technical Support Services

US Citizenship

Required:

Yes

Schedule Weekly

Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:
Onsite

Work Location:

USA MD Annapolis Junction

Job Title:

Help Desk Technician

Job Summary:

Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Core Role:
Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.

• Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users
• Respond to internal and external IT Service Requests for IT services
• Provide user notification of receipt of Web‑ or email‑submitted requests
• Log and track inquiries using the service request management database, and maintain history records and related documentation
• Promptly categorize, generate, and route customer requests that are escalated beyond the ITSC area of responsibility

• Education:
  
  Associate of Arts/Associate of Science
• Required Experience:
  
  3+ years of related experience
• Security Clearance Level: TS/SCI w/Poly
• Required
  
  Skills and Abilities:
  
  Communication and Ability to follow oral and written directions
• Location:
  
  On‑Site in Annapolis Junction, MD
• US Citizenship Required
• Required:
  
  IAT Level 1 certificate within 6 months of start date
• Shift: Saturday – Tuesday 6am–4pm
• Mission essential; may include work on holidays when required

• 401(k) with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting‑edge technology you can learn from

The likely hourly rate for this position is between $35.06 – $47.44. This is not, however, a guarantee of compensation or salary. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans