Learning & Development - Yardi Systems Trainer

LEARNING & DEVELOPMENT AND YARDI SYSTEMS TRAINER Position Summary We are seeking an experienced and motivated Learning & Development and Yardi Systems Trainer to support training, operational consistency, and employee development across a multifamily affordable housing portfolio. This role will focus heavily on in-person training, systems education, leasing operations, affordable housing compliance workflows, and operational process improvement, with a deep emphasis on the effective use of Yardi Voyager Affordable Housing modules and related property management technologies.

The ideal candidate will have a strong background in affordable multifamily property management and extensive hands-on experience with Affordable Housing functionality within Yardi Voyager, including HUD, LIHTC, Section 8, TRACS, certifications, recertifications, and resident processing workflows. This position requires a highly interactive individual who is comfortable conducting classroom-style training, onsite operational coaching, and hands-on systems instruction within both corporate and community environments.

This role will partner closely with Operations, Compliance, Accounting, IT, and Support Services teams to assist with onboarding, employee development, Affordable Yardi systems adoption, operational standardization, and the creation of training materials and standard operating procedures. This is not a remote position. This role requires residency in the Washington, DC metropolitan region and will work in-office from the company's Gaithersburg, MD headquarters location.

Essential Duties & Responsibilities Learning & Development Deliver engaging in-person, instructor-led training sessions for onsite and corporate staff with a strong focus on Affordable Housing operations and Yardi systems utilization. Conduct onboarding and ongoing development training for leasing professionals, assistant managers, property managers, compliance staff, maintenance teams, and corporate personnel. Provide hands-on coaching and operational support in both classroom and onsite environments.

Reinforce company policies, affordable housing operational procedures, customer service standards, and leasing expectations. Assist with employee development initiatives and ongoing operational education programs. Support the rollout of new operational initiatives, process improvements, and company wide training programs related to Affordable Housing operations and Yardi workflows. Affordable Yardi Systems Training Train employees extensively on Yardi Voyager Affordable Housing modules and operational workflows.

Provide hands-on systems training for both site operations and corporate operations teams. Assist with Affordable Yardi implementations, workflow enhancements, system upgrades, and operational process changes. Train staff on Affordable Housing workflows including: HUD certifications and recertifications LIHTC processing Section 8 and PBV/PBV workflows 50059 processing TRACS submissions and corrections Interim recertifications Resident move-ins and move-outs Utility allowance processing Resident ledgers and Accounts Receivable Affordable waiting list management Compliance-related reporting and audits Work order and maintenance workflows Vendor and purchase order workflows Partner with Operations, Compliance, Accounting, and IT teams to identify training gaps and improve Affordable Yardi utilization and operational consistency across the portfolio.

Assist teams with troubleshooting workflow and process-related issues within Affordable Yardi. Leasing & Operational Excellence Conduct training focused on leasing performance, resident experience, affordable housing customer service, and operational excellence. Train teams on leasing techniques, applicant processing, follow-up strategies, lead conversion, and resident retention practices. Reinforce Fair Housing compliance and professional communication standards. Assist operational teams with improving workflow efficiency and consistency across affordable housing operations.

Participate in site visits and operational reviews to identify additional training opportunities and operational gaps. SOP & Training Material Development Develop and maintain SOPs, training manuals, quick-reference guides, workflow documents, and learning materials. Develop and implement comprehensive Yardi Voyager Affordable Housing training manuals for both site operations and corporate operations teams. Create standardized operational training processes to improve consistency throughout the portfolio.

Develop training materials specifically related to Affordable Housing workflows, compliance processes, certifications, recertifications, and Yardi best practices. Update training materials regularly to reflect system changes, HUD updates, operational changes, and compliance requirements. Assist with maintaining centralized training resources and knowledge libraries. Affordable Housing & Compliance Support Support training efforts related…