Sr. Business Analyst – Team Lead

Overview

Indium is seeking a skilled Sr. Business Analyst with a strong background in healthcare insurance and contribution accounting. This role involves hands-on consulting to assess, strategize, and implement standardized practices that align with the client's business goals and regulatory requirements. We are seeking a passionate, results-oriented candidate who excels in client interactions, and can collaborate effectively with stakeholders to analyze, define and manage requirements for client or product.

This person must possess a blend of business and technical savvy; strong communication skills to collaborate across internal and external stakeholders. Experience working in an onshore-offshore delivery model, managing a small team of offshore resources is a must.

• Requirements Gathering & Analysis
  :
  Collaborate with stakeholders, including business units, technical teams, and clients, to gather and document detailed business requirements for health insurance systems, applications, and processes.
• Business Process Modeling
  :
  Analyze current business processes and propose process improvements to optimize efficiency, reduce costs, and enhance service delivery within the health insurance domain.
• Solution Design & Implementation
  :
  Work closely with technical teams to translate business requirements into functional specifications, user stories, and system designs, ensuring alignment with industry standards and regulatory compliance.
• Testing & Quality Assurance
  :
  Support the testing process by ensuring business requirements are correctly implemented, validating system functionality, and conducting user acceptance testing (UAT).
• Training & Support
  :
  Provide training to team, prepare workflows, and process changes. Support the client through post-implementation phases.
• Stakeholder Engagement
  :
  Serve as the primary point of contact between the client and development teams to ensure all requirements are fully understood and addressed in system designs and solutions.
• Continuous Improvement
  :
  Identify opportunities for process and system improvements within the organization and recommend actionable solutions for better health insurance service delivery.
• Onshore-Offshore Model Collaboration
  :
  Work effectively with both onshore and offshore teams to manage project delivery, ensuring seamless communication, coordination, and alignment across time zones to meet project milestones and deadlines.

• Experience
  : 12-15 years of experience as a Business Analyst in the health insurance systems and billing/payment systems.
• Technical Skills
  :
  Proficiency in business analysis tools (e.g., SQL or similar programming language), Microsoft Office Suite, Data Import/Export tools.
• Knowledge
  :
  Deep understanding of the health insurance landscape, including Contribution Accounting, Billing and Payments, Claims Processing, and System Integrations.
• Analytical Skills
  :
  Strong problem-solving abilities with a keen eye for detail and a data-driven approach to analysis.
• Communication
  :
  Excellent written and verbal communication skills with the ability to present complex concepts to both technical and non-technical stakeholders.
• Collaboration
  :
  Proven ability to work cross-functionally with diverse teams, including IT, business operations, external partners, and offshore teams.

• Healthcare Certifications
  :
  Any relevant certifications in health insurance, healthcare analytics, or related areas.
• Contribution Accounting Experience
  :
  Familiarity with Contribution Accounting, billing and payment systems.

• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Client-focused with a commitment to delivering high-quality solutions.
• Ability to adapt quickly to changing requirements and priorities.

• Bachelor's or Master's degree in Business, Information Systems, Healthcare Management, or related field.