Manager, Assay Services Consumables

POSITION SUMMARY:

This position will manage the fulfillment of custom consumables products and services within the Assay Services group. The incumbent will be responsible for customer coordination and communication regarding custom consumables products and testing services, including defining the scope of the projects and generating quotes for custom reagent and contract manufacturing as well as conjugation and other prototype services. The incumbent will be responsible for coordination between external customers and internal groups to ensure products are delivered on time, within budget, adhere to quality standards and meet customer expectations.

DUTIES AND RESPONSIBILITIES:

• Manage production and delivery of custom and contract manufacturing products within the MSD Assay Services organization

o Coordinate with the strategic sales team and other MSD subject matter experts on new opportunities

o Evaluate technical aspects of projects, in coordination with internal technical, quality control, quality assurance and manufacturing teams

o Schedule and manage product definition meetings with customers

o Manage quoting for custom kit manufacturing and other services based on technical and customer requirements

o Write statements of work for custom consumables production projects

o Communicate customer product requirements to the internal technical and production team

o Define timelines, resource requirements and budgets for projects; research material sources and costs (antibodies and proteins) as required

o Monitor timelines and inventory for production of custom and contract manufacturing products developed through internal development teams

o Track and communicate planning for production timelines

o Oversee internal opportunity tracking databases

o Coordinate receipt of customer materials and shipping of consumables product to customers

• Proactively assess client expectations, address client needs for ongoing projects, and engage with clients for new opportunities in support of future projects

• Communicate services information, pricing, and order information to prospective customers

• Act as a liaison between development and other internal departments to address questions and concerns from potential and existing customers

• Work with legal, customer service, procurement and sales teams to execute on custom consumables orders

• Address customer inquiries and order status updates in a timely manner

• Evaluate consumables performance data and troubleshoot technical and manufacturing issues

• Ensure appropriate customer documentation is completed and oversee material and sample transfer between the customer and MSD

• Coordinate and escalate communication with all appropriate areas of the company to mitigate the impact of changes to project scope, budget, resources and risk

• Manage, coach, and develop staff while motivating them to meet and exceed established metrics and goals

• Ensure adherence to organizational procedures, policies and systems

EXPERIENCE AND QUALIFICATIONS:

• Bachelor's degree in Life Science, Business, Engineering, or equivalent work experience

o Master's or PhD degree preferred

• At least 6 years of hands-on immunoassay development experience in an industrial setting is required

• A minimum of 2 years of supervisory experience

• Project management certification or completion of a recognized project management curriculum or equivalent work experience desired but not required

• At least 2 years' experience in a customer-facing services organization is desired, preferably in a clinical testing laboratory or contract research organization

• Experience in life sciences, GMP, government contracting or other regulated industry is desired

KNOWLEDGE, SKILLS AND ABILITIES:

• A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers

• Organizational, project, and priority management skills for planning, executing and following up on issues, projects and daily responsibilities in order to meet established deadlines

• A customer focus which demonstrates proactive, responsive services with ability to provide detailed information on company…