Service Controller

About this Role

Are you a Service Controller looking for a new role, or an experienced scheduler or service coordinator looking for a fresh challenge? This Service Controller position in Garforth within our Material Handling Business Unit is a fast-paced, customer-focused role where you will coordinate field-based engineers and keep operations running smoothly.

• Allocating breakdown and maintenance jobs to engineers, ensuring maximum efficiency
• Handling incoming calls and emails, logging jobs accurately and professionally
• Managing customer expectations while delivering excellent service at every touchpoint
• Monitoring repair costs, raising quotations, and ensuring work stays within budget
• Maintaining accurate system records and supporting day-to-day service administration

You are organised, proactive, and confident communicating with customers and colleagues in a busy environment. You enjoy solving problems, working to deadlines, and keeping multiple moving parts under control.

• Full, valid UK driving licence
• Experience in a customer service or scheduling environment
• Comfortable using Microsoft Office, including Word, Excel, and Outlook
• Strong numerical skills with the ability to calculate costs accurately
• Excellent telephone manner and communication skills, with a focus on customer service

Dawsongroup is a leading asset rental business, operating for over 50 years in the rental market and over 90 years as a family-rooted business, now under the ownership of KKR. Our Material Handling Business Unit is known for delivering reliable, high-quality equipment and outstanding service to customers across the UK.

• Committed to long-term customer relationships and service excellence
• Focused on investing in people, assets, and innovation
• Supportive team culture built on integrity and accountability
• Opportunities to be part of a growing and evolving business

This role offers the chance to build a long-term career within a stable and growing organisation where your contribution is recognised. You will gain exposure to multiple areas of the business while developing valuable coordination and operational skills.

• 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme)
• Internal progression pathways across the UK and internationally
• Funded training and ongoing development opportunities
• Wellbeing and mental health support, plus additional employee benefits
• Long-term career stability within a respected industry leader

If you are ready to take the next step in your career and join a business that values your contribution, we would love to hear from you. People are our greatest asset, and this is your opportunity to build a future with a company that truly invests in its people.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.