Data Center Technician Nights Shift, DCC Communities

Key job responsibilities

• Working to meet SLA’s against assigned trouble tickets via a directed workflow.
• Being first line touch point for hardware troubleshooting and technical issues.
• Performing regular server hardware repairs (drives, motherboards, etc).
• Carrying out routine network, server hardware and OS related repairs.
• Working with cross‑functional teams on a regular basis to complete routine work.
• Adhering to security and safety best practices in the data center.
• Participating in team meetings for metric analysis and daily/weekly goals achievement.
• Identifying and helping create documentation for use globally.
• Identifying and helping create process improvements relevant to the data center environment.
• Performing server upgrades, rebuilds, scheduled works as required.
• Interacting with third‑party vendors and contractors.
• Contributing to the development of other team members.

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through the implementation of proactive issue detection and reporting.
• Act in the absence of direction or support.
• Improve effectiveness through process innovation.

• 1+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school or equivalent diploma.

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

USA, TX, Garland - 27.00 - 48.00 USD hourly

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.