IT Support Generalist

Benefits

• Our Insurance! Multiple Health Plans to choose from, Company-paid Life insurance for yourself and immediate family
• We offer medical, dental, vision, life, accident, cancer coverages as well as Short Term Disability, call-a-doctor and more!
• Paid time off, holiday pay and possible overtime opportunities
• TWO retirement plan options with company match!
• Tuition assistance program
• Referral bonuses and so much more!

• Our Insurance! Multiple Health Plans to choose from, Company-paid Life insurance for yourself and immediate family
• We offer medical, dental, vision, life, accident, cancer coverages as well as Short Term Disability, call-a-doctor and more!
• Paid time off, holiday pay and possible overtime opportunities
• TWO retirement plan options with company match!
• Tuition assistance program
• Referral bonuses and so much more!

• Provide technical support for the entire organization.
• Leverage analysis techniques to understand and identify the cause of issues with networks, hardware, system configurations, software, and permissions. Apply knowledge to troubleshoot and resolve issues.
• Set up, install, and configure new workstations, user profiles, and accounts.
• Assist in the maintenance and monitoring of server hardware and software, including physical and virtual servers.
• Manage user accounts, passwords, and permissions within Active Directory and Google Workspace.
• Perform routine preventative maintenance on all computer system equipment.
• Performs system support activities including system monitoring, performance tuning, backup/recovery, and system maintenance.
• Analyze data and import logs to resolve issues with integrations between systems.
• Actively participate in upgrades, patches, and other remediation steps to address vulnerabilities in regards to cyber security.
• Respond to and investigate security incidents, ensuring proper documentation and resolution.
• Monitor, and maintain security solutions (e.g., endpoint protection, vulnerability scanning)
• Troubleshooting technical issues and ensuring the stability of applications.
• Providing technical support and training to end-users.
• Maintaining documentation related to network, application, and integration support and configurations.
• Updates and organizes system inventory and technology assets.
• Set up and support audio/visual needs and video conferences.
• Orders IT supplies to acquire or replenish inventory or fulfill repair requests.
• Any and all other duties assigned by management

• Associate’s degree (A.A.) or its equivalent
• Two or more years of experience in the field or in a related area.
• Strong attention to detail and sound analytical skills
• Advanced experience with personal computers that includes Windows software, spreadsheet capabilities and Internet knowledge.

• Understanding of technology needs in a retail environment
• Familiarity and knowledge of Google Workspace
• Experience troubleshooting phone systems and call flows
• Experience with system integrations, data transforms, and troubleshooting import failures.

• Must be able to travel to all company locations (NC, SC, VA, GA) as needed.
• Most work is completed during regular business hours. Occasionally, work must be completed during non-business hours of the night or on weekends.
• Role is designated as in-office.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts; precarious places; fumes or airborne particles; and toxic or caustic chemicals. The noise level in the work environment can get loud sonable accommodations may be explored to enable individuals with disabilities to perform the essential functions.
EEO Employer