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Travel Consultant with Finnish

Job in Gdansk - Poland
Full Time position
Listed on 2018-07-23
Job specializations:
  • Customer Service
    Customer Service Rep, Entry Level Customer Service
  • Tourism/Travel
    Air Travel, Tourism Graduate
Job Description & How to Apply Below
Travel Consultant with Finnish (Poland)

Would you like to work for the AON Best Employer 2017?

WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our Clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.


Responsibilities:
• Answering calls and responding to e-mails
• Following prescribed processes (e.g. Rebooking, Cancellation, Schedule change, Name change, Luggage, Meals and Seats, Insurance, Monitor automated ticketing process) and handling other customer requests
• Providing customers with all requested and relevant information
• Cooperating with all relevant departments to resolve customer issues
• Providing e-ticket confirmations to customers
• Working with GDS systems (Amadeus & Sabre)
Position Requirements
High School,   Less than 1 Year work experience
Ideal candidate:
• Fluent in Finnish
• Good level of English
• Very good interpersonal & communication skills
• Experience in a customer service role or travel industry – will be an asset
• Travel software knowledge would be an advantage
• Strong Customer service focus
• Proactive
• Team player
• Able to pick up new tasks quickly
• Basic computer skills
Required Language Skills:
  • English - Very good
Additional Information / Benefits
We offer:
• Great office close to the sea (3 km)
• Everyday contact with different languages
• Prospects for self-development in a dynamically expanding company
• Work for an International Client from Travel Industry
• Everyday contact with multinational environment
• Permanent employment contract (after 1 year of trial period)
• Dedicated paid induction training for new joiners
• Monthly performance bonus
• Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
• Wide range of development and training options (including soft skills, computer and language courses)
• Friendly atmosphere
• Team going outs
• Fruit Mondays to start your week with energy
Contact Information
Contact Name: WNS Global Services
Preferred method of contact: Email with CV via Application Box below.
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