Mobile Associate - Retail Sales

Job Overview

At T‑Mobile, we invest in you! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package.

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services.

As a learning role, new associates work with their team and proactively build skills and proficiencies in preparation for the next level up as a Mobile Expert. They are required to successfully complete new employee training.

• Build proficiency in serving and selling to customers, while providing a world‑class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan.
• Approach service and sales needs with composure, integrity and compassion.
• Use digital tools consistently in interactions and onboarding to demonstrate coverage, plans, training on in‑store experience, new skills and processes, and knowledge of systems and reference resources.
• Seek out information between customers, learning about innovations in wireless and technology.
• Establish relationships and partner with T‑Mobile employees across channels, including business and customer service to collectively own the customer experience and resolve issues.
• Collectively identify and hand off small business leads and support team initiatives and an inclusive environment.

• High School Diploma or GED (Required)

• 6 months of customer service and/or sales experience, retail environment preferred (Required)

• Passionate customer advocate with a desire to be authentic when connecting and having fun doing it (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions to issues (Required)
• Effective at balancing customer needs and performance goals (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Hourly Base Pay: $19.50 plus $5.00 per hour training pay. Within the first 90 days of hiring, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives.

All employees are eligible for an Annual Stock Grant.

We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance.

Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T‑Mobile’s amazing benefits, visit www.t‑

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.