Mobile Associate, Bilingual Spanish - Retail Sales

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast‑paced environment where technology innovations, customer needs, and the retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry.

They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

• Build proficiency in serving and selling to customers while providing a world‑class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey, exploring individual needs, providing hands‑on demonstrations of the latest technology, side‑by‑side selling to find personalized solutions beyond the basic device and service plan, and approaching service and sales needs with composure, integrity and compassion.

• Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate how our ever‑expanding coverage stacks up in customers' neighborhoods, why T‑Mobile plans and services will let customers live unlimited, feel the love, stay connected and go further; complete training on the in‑store experience, new skills and processes, knowledge of systems and reference resources; and make the most of time on shift by consistently seeking out information between customers, learning about innovations in wireless and technology.

• Establish relationships with and partner with T‑Mobile employees across channels, including business and customer service, to collectively own the customer experience, resolve issues for a seamless run‑around‑free environment, successfully identify and handoff small business leads, and support team initiatives to create an inclusive environment.

• High School Diploma or GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment (Required)

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals (Required)

• At least 18 years of age
• Legally authorized to work in the United States

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Safety Sensitive Position:
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$19.50, plus $5.00 per hour training pay.

T‑Mobile offers medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays for full‑time employees, paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, and voluntary accident, life, disability and long‑term care insurance.

Eligible employees can also receive mobile service and home internet discounts, pet insurance and access to commuter and transit programs. More information can be found at t‑

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

We welcome requests for reasonable accommodation during the application or interview process. Please contact Applic or call 1‑844‑873‑9500. Note that this contact channel is not a means to apply for a position and we will not respond to non‑accommodation related requests.