Teller - Georgetown

About The Job

As a Full Time Teller, you will serve as a primary point of contact for processing member transactions and requests. Eager to build strong, long‑term meaningful relationships, our tellers have a passion for exceptional member service. Tellers strive to provide an exceptional member experience by effectively communicating with members to understand their needs, providing assistance, identifying product and service opportunities, answering questions, and resolving member requests and issues.

• Greet members
• Maintain branch appearance
• Explain basic products and services
• Identify product needs
• Answer member questions
• Resolve member issues

• Conduct system navigation on various computer systems
• Process address, phone number, and email changes
• Process check re‑orders
• Establish direct deposit
• Assist with online and mobile banking

• Perform other duties as assigned
• Adhere to all company policies, procedures, and business ethics codes
• Complete required regulatory training as assigned
• Maintain strict adherence to all laws, rules, regulations, and internal controls specific to the role, including but not limited to the Bank Secrecy Act, Anti‑Money Laundering, USA Patriot Act, OFAC, and Fair Lending regulations

• Process transactions, mail deposits, night drop, and cash advances
• Grant access to safe deposit box
• Scan transit and on‑us checks
• Validate accuracy and process member checks
• Place and communicate check holds
• Print documents, including statements, temporary checks, and direct deposit forms

• Ability to effectively build relationships, establish rapport, and communicate diplomatically
• Effective active listening skills
• Strong verbal, interpersonal, and written communication skills
• Ability to be adaptable and work in a fast‑paced environment
• Demonstrate good judgment and problem‑solving skills to help identify and resolve member issues
• Strong attention to detail
• Strong organizational and time‑management skills
• Demonstrate excellent teamwork skills by treating others with respect, courtesy, and a “what can I do to help?” attitude
• Proficient in Microsoft Office
• Successfully pass pre‑employment background screening, including FBI fingerprint, credit, education, and employment verification

• Demonstrating member obsession
• Demonstrating performance excellence
• Demonstrating innovation

• High School Diploma or GED
• Minimum of six (6) months of teller or cash‑handling experience
• Minimum of six (6) months of customer service experience
• Bachelor’s Degree in Business or Finance‑related field may substitute for experience requirements
• Minimum of six (6) months working in a team environment

• English/Spanish bilingual
• Bachelor’s Degree
• Credit union experience
• General knowledge of applicable financial industry regulations
• Military experience

Monday through Friday from 9am to 6pm and Saturday from 9am to 2pm.