Area Vendor Manager

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The Area Vendor Manager is a district-level leadership role responsible for day‑to‑day oversight, relationship management, and operational performance of third‑party field service vendors within an assigned market. This role is highly execution‑focused, combining on‑site engagement with rigorous KPI monitoring to ensure Optimum’s standards for service quality and customer experience are consistently met.

The role acts as the primary district liaison between Optimum and vendor teams, driving accountability, resolving escalations and supporting continuous improvement initiatives. Through frequent site visits and workforce engagement, the Area Vendor Manager ensures operational alignment and fosters a strong partnership culture at the local level.

Customer impact: over 200,000 customers
Technician oversight: 80 technicians

Vendor Engagement & Market Oversight

• Serve as the day‑to‑day point of contact for vendor leadership (Area Manager level) and field teams within the market.
• Conduct routine site visits, workforce engagement sessions, and operational walk‑throughs.
• Drive adherence to Optimum standards for service delivery and quality.

Performance Management

• Monitor and analyze market‑level KPIs: schedule attainment, install/repair SLAs, first‑time fix, repeat rates, completion rates, on‑time arrival, tNPS.
• Identify performance gaps; implement corrective actions in collaboration with vendor leadership.
• Support execution of quarterly audits, inspections, and quality programs led by the Vendor Management Director.

Escalation & Issue Resolution

• Act as the first escalation point for service anomalies, customer‑impacting issues, and operational disruptions.
• Ensure timely root‑cause analysis and resolution; communicate outcomes to the Vendor Management Director.

Cross‑Functional Coordination

• Partner with Optimum internal teams (Dispatch, OSP, Sales) to anticipate impacts and maintain operational readiness.
• Support local readiness for launches, seasonal demand, and construction tie‑ins.

• 7+ years in field operations, vendor management, or service delivery within telecom/cable/utilities or similar industries.
• Strong relationship‑building skills; ability to influence vendor teams and drive accountability.
• Data‑driven mindset; comfortable analyzing KPIs and implementing corrective actions.
• High travel cadence within assigned market; strong on‑site presence.
• Excellent communication and problem‑solving skills.

• Market‑based; routine travel to vendor sites (estimated 50‑70%).
• Ability to support surge events, launches, and escalations with flexible scheduling.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.