Service Dispatch Specialist

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience.

As a Dispatcher, you will be the main point of contact for customers and technicians, managing the creation and scheduling of service tickets. You will coordinate technicians’ schedules, provide assignments throughout the day, assess urgent tickets that come in, and make adjustments to estimated times of arrival as necessary. You will also accommodate any work‑related requests from your supervisor or manager.

The position’s standard hours are Monday‑Friday, but the schedule may vary based on operational needs.

• 6:30 am – 3:00 pm
• 7:30 am – 4:00 pm
• 8:30 am – 5:00 pm

• Take incoming customer calls
• Schedule and coordinate service calls
• Create dispatch tickets for service calls
• Dispatch service technicians to their calls
• Debrief service technicians after completion of each call
• Update the system with technicians on call and time‑off schedules
• Respond to all email and incoming messages from multiple mailboxes
• Maintain the dispatch board/schedule
• Forecast workload for 2–3 days out
• Contact customers with a “parts pending” status as parts are received
• Participate in daily conference calls with DSMs, escalating SLA and technician availability concerns
• Perform on‑the‑job training as needed
• Provide technician support regarding ticket information, directions, promised scheduled times, parts needed or other pertinent information
• Acknowledge all new and update existing tickets

• High school diploma required; some college preferred
• 1–3 years of experience in customer service or a call‑center environment
• Ability to type 40 + words per minute accurately
• Good multitasking and prioritization skills
• Ability to follow written and verbal instructions
• High degree of urgency and accuracy in performing duties
• Strong interpersonal communication and organizational skills
• Positive attitude and continuous improvement mindset
• Ability to interface with customers
• Team‑work orientation
• Microsoft Word and Excel skills
• Flexible schedule

• Opportunity for annual merit pay increases
• Paid company training
• Medical, dental, vision, and life insurance
• Company‑paid short‑term and long‑term disability
• 401(k) with 60% match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more

We are a nationwide provider of security solutions, and an equal‑opportunity employer committed to a diverse workforce. We value integrity, vigilance, and helpfulness.