Software Engineer: Java RESTful Apps | Impact

We are seeking several dedicated staff members to move our company forward. If you’d like to be part of a passionate team in a fun and rewarding environment, apply today!

Understand Customers’ Requirements and Create Solutions Inside Optimum

HQ’s Platform

• Consult with, analyze, and support technology and business clients.
• Assist clients in data modeling and structuring datasets to meet their needs.
• Define, manage, and integrate product plans and ensure deliverables are met with each client.
• Work with other departments to coordinate design, delivery, and implementation.
• Utilize Optimum
  
  HQ platform to enhance the client’s existing process.
• Serve as the liaison between client and Optimum
  
  HQ staff, helping define system integration requirements.

Expand Optimum

HQ’s Revenue Through Cross-Selling and Upselling With Existing Clients

• Increase renewal rates and reduce client loss.
• Influence future value through increased product adoption, customer satisfaction, and overall customer relationships.
• Drive new business growth through greater advocacy.
• Keep note of future developments and releases of Optimum
  
  HQ.

Manage and Support Development of the Optimum

HQ Platform

• Work with leadership and developers to prioritize development, testing, and releases of Optimum
  
  HQ features.
• Ensure developments are fully tested.
• Maintain Optimum
  
  HQ’s processes such as change management, security, backup, and compliance, with supporting documentation.
• Maintain data integrity, security, and confidentiality standards.
• Champion company-wide culture of Customer Success.

Facilitate Solutions and Assist On-boarding of New Customer Implementations with 3rd Party Vendors

• Work with vendors to ensure successful customer deployments.
• Work with customers in hand-off to vendors for implementations.
• Rate and classify vendor success rates across customer base and industries served.
• Champion company-wide culture of Customer Success.

Knowledge, Skills, and Abilities:

• Business analysis experience, including use of structured business process analysis and/or improvement methodologies.
• Proven track record of driving business systems, process analysis, work streams, from design to implementation.
• Experience in user requirements definition and management for technology projects, including structured communication of requirements to developers and integrators.
• Understanding of workflow modelling tools or ability to quickly learn new tools and techniques.
• Efficient use of all Microsoft platforms, especially Excel. Must be able to create Pivot Tables.
• Ability to quickly identify and manage issues, finding the best path for resolution.
• Strong customer service skills and passion for customer success and growth.
• Understanding of value drivers in recurring revenue business models.
• Provide clear and concise documentation to support the technical integration/interfacing infrastructure.
• An understanding and/or experience of different programming technologies.
• Analytical and process-oriented mindset.
• Desire for continuous learning and improvement.
• Excellent communication and presentation skills.
• Resolves issues effectively: seeing real problems, being comfortable with conflict, calling out the problems, and solving the issues in a practical and timely manner.
• Self-motivated, capable of working with limited supervision.

Required

Education:

Bachelor's degree or equivalent experience/training.
Job Type: Full-time, salary
Benefits: Full medical benefits, vacation/sick leave and paid holidays
Job Location: Gilbert, AZ
Required Language: English

Main Responsibilities:

• Develop high-volume, high-performance, service-oriented applications using proven Java frameworks and technologies.
• Develop scalable RESTful web-services.
• Develop reusable libraries and APIs.
• Write, review, and take responsibility for technical documentation.
• Liaise with the product manager and project manager to explore and suggest appropriate technical solutions to achieve the required product features as well as monitor technical progress against plans while safeguarding functionality, scalability, and performance.
• Work with system administrators and client web-app developers to deliver fast, dynamic…