HVAC Service Technician

Are you ready to join a dynamic team that values hard work, continuous learning, and making a positive impact on customers' lives? Look no further!

At Rite Way, we pride ourselves on offering the best solutions and service to meet our customers' needs, all while fostering a supportive and collaborative work environment. We believe in investing in our employees - providing ongoing training and development opportunities to cultivate the best talent and technical expertise in every market we serve.

In addition to a competitive salary and benefits package, we offer:

• A culture that values effort and rewards results

• Health, dental, and vision insurance available first of month following date of hire

• Generous company health premiums contributions, including a 100% company-paid option

• Paid vacation and sick time plus seven paid holidays each year

• Earn up to 128 hours of paid time off your first year, including 80 hours within first six months of employment

• 401(k) retirement savings options with company match

• Lucrative employee referral program

• Paid training and continuous learning and development opportunities

• Tool purchase program

• 100% company paid uniforms

• Company paid vehicles

• Weekly pay

• Annual performance reviews to foster continued professional development and earning potential

• Affordable supplemental insurance offerings including accident, life, critical illness, short-term and long-term disability, and legal and identity theft services

If you are passionate about helping people improve their homes, have a strong work ethic, and enjoy working both independently and as part of a team, we encourage you to apply. Please note that this role may require working in diverse and potentially uncomfortable indoor and outdoor environments.

This is not the right fit for you if you are not looking for a long-term career or are unable to consistently demonstrate an exceptional work ethic, including excellent attendance. We value teamwork and those who enjoy working as part of a team will thrive in this role.

Job Summary

The HVAC Service Technician diagnoses and repairs heating and cooling systems and lead customers to informed and confident buying decisions by providing an extraordinary customer experience.

Reports To

HVAC Service Field Supervisor

Duties & Responsibilities

• Install, maintain, and repair heating, ventilation, and cooling units for both commercial and residential customers. Diagnose and repair of electronic, mechanical, and electrical components of these systems.
• Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
• Be available to work nights or weekends, as scheduled or as needed, to service needs of our customers.
• Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form. Vehicles should be washed on a regular basis.
• Maintain proper stock, parts, tools, and safety equipment in the vehicle.
• Understand company pricing and generate appropriate customer invoice at job site. Electronically process credit card payments. Obtain customer signature at completion of job. Obtain correct customer information including email address.
• Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
• Diagnose diverse service issues, obtain replacement parts, calibrate system to manufacturer's recommendations, and explain fully to customer what the issue is and what is needed to correct.
• Participate in any paid training Rite Way determines relevant to your HVAC technician role. These trainings may or may not be during normal work hours.
• Identify and report to Service Manager potential opportunities for additional business (newer system, service contracts, and additional services).
• This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.

Competencies for Success

• Customer Focus
• Communication
• Dependability &…