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Telesales Representative

Job in Giza - Egypt
Posted by Ty communication
Full Time position
Listed on 2019-09-22
Job specializations:
  • Sales
    Sales Internship, Sales Representative, Sales Assistant, Inside Sales
  • Customer Service/Help Desk
Job Description & How to Apply Below
Job brief:.

Telesales Representative is contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.The goal is to help the company grow by bringing in customers and developing business.
Responsibilities:.
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
Requirements:.
• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints .
Position Requirements
Bachelor
1. Get Their Attention. Be mind full of the first few seconds of the call as this will determine whether they will take the time to speak with you. Simply begin by explaining who you are, your company and what the customer can benefit from you. Telephone sales training courses will tell you that this is a vital and effective step as customers need a clear reason to take time from their busy schedule. As mentioned on a recent telesales training course the key is to use the method W.I.I.F.M. What's in it for me

If the customer can not find a what's in it for them they will not be inclined to give you the time you need on the telesales call.

2. These seconds are a moment of curiosity in the customers mind so make the benefit powerful enough to measure their interests.

3. Build Credibility and Trust. On telephone sales training courses people often ask how the customer is going to trust a stranger over the phone. The fact is they are either unconsciously or consciously asking questions like how do I know I am not being conned or that can you be trusted. Be brief and to the point that you are a well respected company with a great track record and you are not trying to separate them from their money.

4. State Purpose. You want to see whether their needs match those that your product could provide. An important tactic to remember is to forget selling and concentrate in serving. Put their needs above yours.

5. Gather Information. Keep in mind that everyone is not suitable to your product or service. To find out if they are simply ask questions about their current product supply. These questions show your interest whilst adding to their subconscious desire to feel valued and appreciated.

6. Agree on need. This is a psychological benchmark, a moment of truth. If you do not agree on the needs it will fall through however if you do agree on the needs it will open the mind so that it is receptive to hear what you can do for them. A tool used at this step in telephone sales training is to summarise in 2 short sentences.

7. Solution to Problem. This is the sign post ahead that lets you know you are getting closer to achieving your goal and your customer's satisfaction. It is known in telesales sales training courses that we tend to buy things that we do not need because we want it. The distinction between want and need is logical and emotional. After you buy something you want you will receive feelings of security, ownership or peace of mind, this gives them a feeling of reward. Tailor the product to meet their needs then inform them of the benefit that will give them this rewarded feeling.

8. Close. You need to build the value of the product or service first before you discuss the prices. Imagine a scale in the customers mind, put money and considerations on one side and value of the solution on the other. Now summarise all they will receive. Describe the product positively and comfortingly.
Required Language Skills:
  • English - Good
Contact Information
Contact Name: Ty communication
Preferred method of contact: Email with CV via Application Box below.
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Egypt-only applications: This Company / Employer has indicated that only qualified candidates currently living in Egypt (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

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