Customer Service Representative - Virgin ; CYBG

006 - Customer Service Representative - Virgin Money (CYBG)

Company: Teleperformance

Location: Glasgow

Country: United Kingdom

Customer Expert

At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.

• Salary
  : £26,436.80 per annum
• Location
  :
  Glasgow Cuprum Building, Argyle Street, Glasgow
  - THIS IS NOT A WORK FROM HOME ROLE
• Shifts
  :
  Monday to Friday 8.00 am - 6.00 pm. Please note you must be able to work any shifts between these times.
• Training
  : 3 weeks
• Contract
  :
  Full Time Permanent (40 hours per week)
• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks
• 3 year employment history check

Note:
We do not allow any time off/holiday requests within the first 8 weeks to allow for full training.

Requirement for evidence of all addresses in the last 5 years.

• Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
• Resolving any queries customers may have with their banking which can bring challenge and reward.
• Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
• Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.

• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
• A flexible and positive working approach to suit customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
• A digital first mindset that will help us achieve company wide expectations and brand growth.
• A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
• Doing things well means something to you and you will always strive to improve on your work.
• You enjoy working with others and you like working as a team player.
• You can speak and write clearly and in a confident manner.
• You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• You are able to be open to different ways of thinking and new ideas.
• You are able to think logically when making decisions.
  
  Having a forward thinking mindset focused on resolving challenges.
• Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

• Working knowledge of Microsoft Office applications
• Knowledge of banking products
• Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
• On-line recruitment process, with potential job offer within 24 hours
• Refer & Earn Scheme
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Length of Service and monthly recognition awards
• Opportunities for career development and progression
• Employee welfare support with free access to our Mental Health Employee Assistance programme
• Pension Scheme

• Discounted holidays, flights and hotels
• Discounted utility bills
• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off