Customer Service Assistant

Glasgow

Hourly Rate: £13.45

Contract:

Permanent, 23 hours per week

Typical shift patterns:
Monday - Friday 3pm - 9pm. Saturday/Sunday: 6am - 12pm.
For this opportunity, a great deal of flexibility is required from candidates throughout the week.

Vita Student's next‑level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury and comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home‑from‑home experience for our residents and support with the enthusiastic delivery of on‑site and off‑site events.

• Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Manage & store parcels correctly to allow students to easily access their deliveries as required.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed, cleaned, tidied and reorganised as required.

• Promote events, garnering resident interest and confirming guest list attendance.
• Prepare & deliver events with a lively and vibrant approach.
• Close down events, cleaning and tidying all equipment and products as required.

• An experienced customer service professional, well‑versed in delivering premium experiences to customers.
• Event management experience would be a significant advantage; full training is provided.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.

• Vita Student operates a multicultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multilingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility:
  Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

• Holidays: paid pro‑rata, 28 days including England & Wales bank holidays.
• Your birthday: you get a day off work to celebrate your special occasion.
• Perkbox: access to lifestyle perks, such as cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday.
• Royal London Pension:
  Vita Group contributes a financial value of 3% of salary to your pension pot in addition to a 5% employee contribution.
• Parties & Events: high standards are expected; parties and events are held annually to celebrate success.
• Recognition Programmes: employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries, etc.
• Career Development: induction and learning & development programme with Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance: confidential support and guidance for personal or work‑related issues.

All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work sponsorship.