Customer Service Representative. LilyLifestyle

Are you a confident communicator with a passion for delivering exceptional customer service in a fast‑paced environment?

We're recruiting for a Customer Advisor to join our client's busy team in Glasgow. This is an excellent opportunity for someone who enjoys variety, thrives under pressure, and takes pride in delivering a first‑class customer experience.

This role offers far more than a traditional call centre position. You'll support customers across multiple divisions, manage a high volume of inbound enquiries, coordinate hires and sales activity, and build strong working relationships with both customers and suppliers. If you’re commercially aware, highly organised, and enjoy being at the heart of a busy operation, this could be the ideal next step in your career.

• A competitive salary of 28,000 to 32,000 per annum
• Fully office‑based role in Glasgow
• Employer contributory pension scheme
• Life Assurance
• Up to 25 days annual leave plus public holidays
• Option to purchase up to 5 days additional leave
• Employee welfare fund and company‑funded social events
• Health & wellbeing support including Employee Assistance Programme, flu jab, wellbeing hub and eye tests
• Excellent transport links

Monday to Friday shift pattern, week 1:
Mon to Thu 8:00am‑4:45pm, Fri 8:00am‑3:45pm; week 2:
Mon to Thu 8:45am‑5:30pm, Fri 9:15am‑5pm

As a Customer Service Advisor, you’ll act as a key point of contact for major account customers, ensuring all enquiries, hires, and sales requests are handled efficiently and professionally. You’ll work closely with internal teams, depots, and external suppliers to coordinate solutions and deliver a seamless customer experience.

Your responsibilities will include:

• Managing a high volume of inbound customer calls and emails
• Coordinating hires and sales activity across multiple business divisions
• Processing contracts and maintaining accurate records using the ERP systems
• Building strong customer relationships and delivering exceptional service
• Negotiating delivery times and sourcing equipment when required
• Monitoring enquiries and ensuring customers are kept fully updated
• Identifying opportunities to support business growth and customer retention
• Escalating issues appropriately and working proactively to resolve queries

We're looking for a proactive, customer‑facing individual who is comfortable working in a fast‑paced, contact‑centre style environment. You’ll have previous experience in a customer service, sales support, coordination, or office‑based role where managing multiple priorities was essential.

To succeed in this role, you should have:

• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Confidence managing high volumes of customer interactions
• A positive, solution‑focused attitude
• Good IT skills and experience using CRM or ERP systems
• Commercial awareness and the ability to work with urgency
• The ability to learn quickly and adapt within a busy environment