Welfare Right Officer

West of Scotland Housing Association (WSHA) in partnership with Rutherglen & Cambuslang Housing Association is looking for a new part‑time Welfare Right Officer. The role is driven by WSHA’s core values: respect, inclusiveness, integrity, improvement and support.

Reporting to the Income Max Team Leader, you will be responsible for ensuring tenants receive an excellent service, maximising benefit and income for tenants and owners of Rutherglen & Cambuslang HA.

• Provide benefit advice and support to tenants/owners to ensure they receive all the benefits they are entitled to, checking the accuracy of claims.
• Carry out benefit checks and provide entitlement advice through home visits, appointments and telephone enquiries, using social media, text, emails and phone calls during office normal hours to establish and maintain contact with tenants.
• Effectively liaise with external agencies such as the Social Work Department, Housing Benefit Offices, DWP, etc.
• Support Housing Officers in identifying gaps in benefit income.
• Provide basic debt and budgeting advice to tenants/owners.
• Meet demanding deadlines and manage a varied workload.

• Excellent interpersonal skills and a customer‑centred approach, including diplomacy, negotiation, tact and the ability to build rapport with tenants, internal and external customers.
• Excellent written and numeracy skills, able to make clear, concise notes and calculate income‑management figures.
• Strong communication skills across phone, email and digital channels.
• Experience using Microsoft Teams, SharePoint, Outlook and Excel.
• Ability to manage multiple tasks in a fast‑paced environment and work effectively as part of a team.
• Experience working as part of a team.

We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.