Scheduler; Resource

Position: Scheduler (Resource)
Contract Opportunity - Site Adminstrator/Scheduler - Glasgow Join a leading independent technology and services provider as a Site Administrator / Scheduler. Job Overview:
The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail.

Location:

Glasgow G74 5LP
Rate :
An hourly rate, in-scope IR35, of £13.45 (PAYE) OR £17.45 per hour (via a Hays Approved Umbrella Company). Length: up to 30 June 2027

Work Schedule:

09:00 to 17:30

Key Responsibilities Manage Incident and Request Queues. Liaise daily with customers. Book, reschedule, and manage customer appointments. Close jobs efficiently and accurately. Coordinate and manage the work distribution of onsite engineers. Adapt quickly to changing workloads, often at short notice. Ensure all tasks are completed within SLA targets. Maintain accurate records and documentation throughout all activities. Technical & Administrative Duties Perform basic technical tasks (training and documentation provided), including:
Configuration of mobile phones. Configuration of Android tablet devices. Update the Asset Management database to reflect stock movement. Receipt hardware deliveries and cross-reference them against assigned tasks. Manage Purchase Orders (POs):
Ensure completed works align with the price book. Maintain and update the PO tracker. Assist the Team Lead with monthly billing and invoicing. Support small project quotations when required. Customer Service & Communication Deliver high-quality customer service to prevent escalations. Provide regular updates and responses to customer queries. Advise and support customers to resolve issues effectively. Escalate issues appropriately when required.

Build and maintain strong working relationships with customers. Identify recurring issues within queues and resolve them efficiently. Conduct further fault-finding during customer calls when scheduling jobs. Governance, Compliance & Performance Act in line with Computacenter Information Security Policies. Report any potential or actual security incidents or risks. Ensure departmental SLA performance targets are met. Maintain and improve overall customer satisfaction levels.

Understand and adhere to company policies and procedures. Demonstrate relevant Winning Together behaviours. Knowledge, Skills & Experience Good working knowledge of Microsoft Applications. Strong organisational, time management, and prioritisation skills. Good administrative experience with high attention to detail and accuracy. Ability to follow technical documentation and configuration guides. Strong interpersonal, literacy, and numeracy skills. Technical aptitude desirable but not essential.

Proven ability to build effective working relationships. Customer-focused mindset with problem-solving capability. Additional Information:
Interview Process:
In Person / Teams/Telephonic

How to Apply:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4794127