Systems Engineer

Service Titan is a technology company that powers the trades. We’re looking for a Systems Engineer to join our Corporate IT Infrastructure team. This hands‑on, high‑ownership role is responsible for designing, deploying, and operating our Azure cloud environment, on‑premises server infrastructure, and enterprise automation capabilities. You will help define how we build and scale our infrastructure as the company grows.

• Design, deploy, and manage Azure infrastructure including compute, networking, storage, and identity services
• Build and maintain infrastructure using Terraform and/or Bicep for repeatable, version‑controlled, auditable deployments
• Drive cloud cost optimization, security posture, and reliability across our Azure environment
• Work with Azure Microsoft Foundry and Model Context Protocol (MCP) integrations to support AI‑powered internal tooling

• Administer Windows Server and Linux environments across on‑prem and hybrid deployments
• Manage Active Directory, GPOs, DNS, DHCP, and directory integrations including Okta sync health
• Maintain and optimize VMware virtualization infrastructure (ESXi, vCenter)
• Own server lifecycle: provisioning, patching, decommissioning, and capacity planning

• Develop Power Shell, Bash, and Python scripts to automate repetitive infrastructure tasks
• Apply AI‑assisted development tools to accelerate scripting, operational efficiency, and documentation
• Identify opportunities to reduce manual toil through proactive tooling and workflow improvements
• Maintain ticket discipline and workload visibility for all infrastructure activities

• Collaborate closely with Help Desk, Security, and Identity teams to reduce friction and improve shared workflows
• Produce and maintain accurate, comprehensive runbooks and system documentation
• Proactively surface infrastructure risks and improvement opportunities to leadership

• 5+ years of hands‑on experience in a Systems Engineer or Infrastructure Engineer role
• Deep Azure infrastructure expertise — compute, networking, identity, storage, and hybrid connectivity
• Proficiency with Terraform and/or Bicep
• Strong scripting skills in Power Shell and/or Bash or Python
• Solid experience administering Windows Server and Active Directory in enterprise environments
• Linux server administration in production environments
• VMware virtualization experience (ESXi, vCenter)
• Experience with enterprise identity platforms such as Okta and Azure AD / Entra
• Hands‑on experience applying AI and automation tools to infrastructure operations
• Strong communication skills and a track record of cross‑functional collaboration

• Experience with Azure Microsoft Foundry and/or Model Context Protocol (MCP) integrations
• Azure certifications: AZ‑104, AZ‑305, or equivalent
• Demonstrated ability to move from reactive support to proactive infrastructure ownership

• Infrastructure reliability and reduction in unplanned incidents
• Increased automation coverage and reduction of manual operational toil
• Timely, well‑documented project delivery with measurable business impact
• Strong cross‑functional partnerships with Help Desk, Security, and Identity teams

We use technology, including automated and AI‑assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

• Flextime, recognition, and support for autonomous work:
  Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer‑nominated awards, and more.
• Holistic health and wellness benefits:
  Company‑paid medical, dental, and vision (with 100% employer‑paid options and 90% coverage for dependents), FSA and HSA, 401k match,…