Systems Engineer

At Service Titan, we build technology that powers the trades — and we believe our internal technology should set the same bar for quality, scale, and experience.

We're looking for a Systems Engineer to join our Corporate IT Infrastructure team. This is a hands-on, high-ownership role responsible for designing, deploying, and operating our Azure cloud environment, on-premises server infrastructure, and enterprise automation capabilities. You will help define how we build and scale our infrastructure as Service Titan continues to grow.
** What You'll Do
**** Own Azure Cloud Infrastructure
*** Design, deploy, and manage Azure infrastructure including compute, networking, storage, and identity services
* Build and maintain infrastructure using Terraform and/or Bicep for repeatable, version-controlled, auditable deployments
* Drive cloud cost optimization, security posture, and reliability across our Azure environment
* Work with Azure Microsoft Foundry and Model Context Protocol (MCP) integrations to support AI-powered internal tooling
** Manage On-Premises & Hybrid Infrastructure
*** Administer Windows Server and Linux environments across on-prem and hybrid deployments
* Manage Active Directory, GPOs, DNS, DHCP, and directory integrations including Okta sync health
* Maintain and optimize VMware virtualization infrastructure (ESXi, vCenter)
* Own server lifecycle: provisioning, patching, decommissioning, and capacity planning
** Build Automation & Drive Engineering Efficiency
*** Develop Power Shell, Bash, and Python scripts to automate repetitive infrastructure tasks
* Apply AI-assisted development tools to accelerate scripting, operational efficiency, and documentation
* Identify opportunities to reduce manual toil through proactive tooling and workflow improvements
* Maintain ticket discipline and workload visibility for all infrastructure activities
** Partner Across the Business
*** Collaborate closely with Help Desk, Security, and Identity teams to reduce friction and improve shared workflows
* Produce and maintain accurate, comprehensive runbooks and system documentation
* Proactively surface infrastructure risks and improvement opportunities to leadership
** What You'll Bring
*** 5+ years of hands-on experience in a Systems Engineer or Infrastructure Engineer role
* Deep Azure infrastructure expertise — compute, networking, identity, storage, and hybrid connectivity
* Proficiency with Terraform and/or Bicep
* Strong scripting skills in Power Shell and/or Bash or Python
* Solid experience administering Windows Server and Active Directory in enterprise environments
* Linux server administration in production environments
* VMware virtualization experience (ESXi, vCenter)
* Experience with enterprise identity platforms such as Okta and Azure AD / Entra
* Hands-on experience applying AI and automation tools to infrastructure operations
* Strong communication skills and a track record of cross-functional collaboration
** Preferred Qualifications
*** Experience with Azure Microsoft Foundry and/or Model Context Protocol (MCP) integrations
* Azure certifications: AZ-104, AZ-305, or equivalent
* Demonstrated ability to move from reactive support to proactive infrastructure ownership
** How Success Is Measured
*** Infrastructure reliability and reduction in unplanned incidents
* Increased automation coverage and reduction of manual operational toil
* Timely, well-documented project delivery with measurable business impact
* Strong cross-functional partnerships with Help Desk, Security, and Identity teams
** Use of AI Technology
** We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
** Be Human With Us:
** Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the…