Customer Solutions Representative

Description & Requirements

As a Customer Solutions Representative you will manage and process customer orders, identify and resolve order issues and engage in strategic cross‑selling or upselling initiatives. You will play a key role in working closely with customers to meet their needs, understand challenges and ensure they have a successful and positive experience with Brady

PLUS.

• Engage with customers through various communication channels (phone, fax, email and will call) to manage orders, understand their needs and ensure seamless order fulfillment.
• Key orders daily and resolve issues quickly and precisely.
• Calls answered within 2 rings.
• Process returns.
• Assist walk‑in customers (where applicable).
• eCommerce set‑up.
• 2 hour or less email response times.
• Management of shared team mailbox.
• Open & close cash drawer (P21).

• Support with building and maintaining positive relationships with customers to increase loyalty and repeat business.
• Immediate response to customer issues.
• Follow‑up on delivery issues.
• Store customer credit card information.
• Customer & ship‑to maintenance.
• Customer/delivery note maintenance.

• Cross‑selling:
  Identify opportunities to offer additional products or services that complement the customer’s original purchase, increasing overall sales and customer satisfaction.
• Upselling:
  Identify opportunities to persuade customers to upgrade to higher‑value products or services.
• Product knowledge:
  Cultivate and maintain a deep understanding of the company’s products, services, and promotions to effectively recommend the best solutions.
• Cross‑functional collaboration:
  Partner closely with all Customer Success and Sales team members.
• Additional duties or special projects as assigned.

• At least 1 year of customer service experience.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and other customer support tools.
• Attention to detail and accuracy in handling data and documentation.
• A proactive nature with strong problem‑solving skills.
• Ability to work independently and collaboratively.
• Customer‑centric with a focus on delivering exceptional service.
• Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in‑person.

The pay range for this role is $22.00–$26.00 per hour. The actual compensation may vary depending on relevant experience, qualifications, geographic location, and other factors. Brady

PLUS offers a comprehensive benefits package including medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) retirement, and more.

Brady

PLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.