Field Service Technician

Job Description

Field Service Technician II responsible for testing, diagnosing, maintaining, and repairing packaging machinery across various trades. Requires experience with secondary packaging equipment, PLC communications, and program modification.

• Diagnose, identify, and troubleshoot industrial packaging equipment.
• Execute installation, maintenance, and repair work and lead installation crews.
• Read and interpret technical manuals, blueprints, electrical and mechanical schematics.
• Provide face‑to‑face and phone customer service, maintaining open communication and trust.
• Identify and participate in sales opportunities (maintenance plans, retrofits, spare‑parts kits, replacement equipment).
• Provide service reports, quotes, inventory, and expense reports to the service manager.
• Document, label, and return defective parts.
• Comply with all safety policies, practices, and procedures.
• Work with local and national teams to deliver efficient service.
• Supervise and train junior maintenance staff.
• Perform film audits and resolve film issues.
• Lead a team or work independently as required.
• Complete factory certification courses as dictated by the Field Service Training Program.
• Manage service time effectively.
• Maintain up‑to‑date driver’s license, registration, insurance, and a good driving record.
• Drive a forklift and use a smartphone/related applications.
• Supply and maintain own tools, test equipment, and calibrations, keeping parts secure.
• Lift and carry a toolbox weighing up to 50 lbs.

• Associate’s degree or higher in mechanical or electrical field, or equivalent experience.
• 5+ years of relevant experience in secondary packaging equipment.
• PLC experience; ability to write simple logic, interface with equipment, and modify programs.
• Proficiency in Microsoft Excel, Outlook, SharePoint, and Salesforce CRM.
• Strong written and oral communication skills.
• Self‑motivated with ability to lead and work independently.
• Willingness to travel and work out of town up to 75% of the time.

The pay range for this role is $65,000–$75,000. Compensation may vary based on experience, geography, and other factors. A comprehensive benefits package is offered, including medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs, 401(k) retirement, and more.

Brady

PLUS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, marital status, civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity, or any other characteristic protected by law. Reasonable accommodations are provided for applicants and employees with disabilities.