Field Technician

Job Description:

If you have never thought about a career as a Field Technician, it’s time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities Cable One is your next and final stop. This role offers an extensive training program with both one‑on‑one and group training classes. Nervous about finding your way in a new organization?

You will have access to mentors from across the company to ensure you are set up for success. Our Field Techs are also provided with a company truck and all the necessary tools to perform the job. We also provide uniforms, from hats to boots and everything in between.

Our incredibly competitive benefits package includes 20 days (about 4 weeks) of PTO per year, medical benefits that start on the first day of employment, a 401(k) match of up to 5%, and generous tuition reimbursement which increases with your tenure. You can even earn credits toward your associate degree while at work!

• Connect customers to their service by installing customer service drops or outlets in residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from customer equipment to the output of the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on their equipment.
• Take on other duties as needed to support the company’s purpose, brand principles, and values.

• Valid driver’s license in the state you are applying and a good driving record.
• Flexibility to work overtime and on‑call as needed.
• Problem‑solving skills and the ability to listen to customers and present solutions positively.
• Physical ability to work in small and confined areas, lift up to 80 lbs., work on a ladder, and work in all weather conditions.
• At least 3 months of customer service or related experience and/or training, or equivalent combination of education and experience.
• High school diploma or GED.
• Schedule Monday‑Friday 8am‑5pm, on‑call once a month, with regular and predictable attendance required.

• Committed:
  Values each customer while working hard to keep their business and support our communities.
• Helpful:
  Delivers support in ways that are most useful to customers and addresses their needs with expertise, respect, and empathy.
• Proactive:
  Understands customer needs and actively works to make their relationship seamless, easy, and rewarding.
• Personal:
  Knows customers well and tailors communications and interactions to meet their needs and expectations.

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) – 100% company match (match starts day1, up to 5% of eligible compensation)
• Group legal plan with identity theft protection
• Tuition reimbursement (up to $5,250 in the 1st year)
• Free cable and internet services for employees who live in a serviceable area
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Cable One and our family of brands is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability.