L2 Helpdesk & Enablement Specialist

Integratedcooling is seeking a Helpdesk Support Specialist based in Goshen, Indiana. This advanced technical role involves providing L2 support, onboarding new team members, and maintaining quality standards. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a capacity to manage operational awareness during peak demand. Core responsibilities include assisting with complex tickets, ensuring stable service levels, and supporting training initiatives.

The role emphasizes quality and consistent client experiences during high-volume periods.
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