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Service Desk Analyst

Job in Gothenburg - Sweden
Other locations:
Gothenburg
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Company: Avance Consulting Ltd
Full Time position
Listed on 2019-10-19
Job specializations:
  • IT/Tech
    IT Consulting, IT Support, Systems Administrator, IT Graduate
  • Software Development
Job Description & How to Apply Below
Position: Service Desk Analyst - Gothenburg

Job Description: Responsibilities: Bilingual(Swedish +Finnish) Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users using Finish and Swedish. Route problems to the internal I.M. support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.

Requirements:

Excellent communication and conversation skills (Verbal and Written) Great customer handling skills Understanding of IT Environment and ready to learn new processes and technologies Good working knowledge of IT environment Windows OS and MS OFFICE Ability to learn new information quickly and the willingness to do so at all times
Position Requirements
Less than 1 Year work experience
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
For jobs on this site that accept applications from your location / country,
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