Client Services Support Specialist

Position Information

Working Title:

Client Services Support Specialist

Department:
Student Life IT-11950

Requisition Number: S_260016

Posting Open Date: 01/13/2026

Application Review Date: 01/28/2026

Open Until Filled:
Yes

Ranked as one of the best employers in the state of Nebraska
, the University of Nebraska is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact the University of Nebraska community and Nebraska’s economy each year.

We invest in our employees with:

• Vacation and sick leave pay
• Medical, dental, and vision insurance
• Continuous improvement and innovation
• Professional development through training and education

The Client Services Support Specialist provides technical and user support in a help desk setting for a moderately complex computing environment. Under the direction of senior technical staff, this position serves as a generalist responsible for broad user support services including PC support, training, troubleshooting, and network support. The role will assist the University community and the Student Life department with exemplary support through the utilization and promotion of industry standard tools.

Duties include documentation of processes, inventory tracking, writing reports, and working with stakeholders to provide hardware and software support as well as training for desktops, laptops, mobile devices, printers, AV equipment, IOT devices, and other endpoints.

The Client Services Support Specialist works closely with other IT professionals including networking, security, and endpoint management to provide consultations and recommendations from the product and service catalog maintained by Information Technology Services for Student Life.

May require on‑call, after hours work.

• Relevant coursework or specialized training beyond high school; equivalent experience considered.
• Two years of experience with desktop and/or helpdesk support.
• Thorough knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware.
• Experience with direct customer support face‑to‑face and/or remotely.
• Strong communication skills, both written and oral.
• Ability to work cooperatively and autonomously on tasks and projects.
• Ability to multi‑task and manage competing priorities and duties.
• Strong organizational skills.

• Two years of post‑secondary education preferred; or equivalent experience.
• Experience with technology research and development and procurement.
• Experience with managing vendor interactions.
• Nationally recognized IT certifications.

Pre-Placement Driving Record Review:
No

Physical Requirement:
No

Criminal History Background Check:
Yes

Commercial Driver’s License (CDL) required. Subject to DOT approved pre‑employment & random testing for alcohol and controlled substances.

Posted Salary $21.635 per hour minimum

Click on “Apply to this Job”. You will either create an application or edit your current application that is on file.

Job Type: Full-Time

Alternate

Work Schedule:

May require on‑call, after hours work.

Work Location:

Lincoln, NE

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment.