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Level 2 Help Desk Specialist – IT Support & Troubleshooting
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-06-08
Listing for:
Medium
Full Time
position Listed on 2026-06-08
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Medium is seeking a Help Desk Agent in Grand Rapids, Michigan, responsible for resolving technical issues and providing outstanding customer service. You will engage with customers and technical teams to ensure prompt problem resolution.
The ideal candidate has experience with RMM tools and strong troubleshooting skills, able to effectively communicate technical information to non-technical users. Benefits include competitive salary, health insurance, paid time off, and bonuses.
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