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Patient Access Services Representative

Job in Grand Rapids - Itasca County - MN Minnesota - USA , 55744
Company: Grand Itasca
Contract position
Listed on 2021-02-24
Job specializations:
  • Healthcare
    Medical Office, Medical Scheduler
  • Administrative/Clerical
    Medical Administration, Scheduler
Job Description & How to Apply Below
Grand Itasca Clinic & Hospital, a part of Fairview Health Services, is currently seeking a dedicated Patient Access Service Representative to join our team!

POSITION: Patient Access Services Representative - Casual

EMPLOYMENT TYPE: Casual (on an as-needed basis)

WORK SCHEDULE: Monday-Sunday, Day/Evening

DEPARTMENT: Patient Access

Internal Candidates only through: 12/28/2020


This position is responsible for answering all incoming calls to the facility during clinic hours and determining the needs of the caller as quickly and as courteously as possible. This employee is responsible for completing the registration process within Patient Access, including verifying insurance, assuring that registrations are completed with accurate data. They are responsible for initiating referrals and financially securing accounts.


* Demonstrate proficiency in directing phone calls to the appropriate area and/or sending an electronic message to the appropriate area accurately.
* Monitors the attendance of providers and department directors and uses this information in determining the best way to direct calls.
* Demonstrate proficiency in the scheduling of patient appointments. This includes following principals of scheduling with the required information populated.
* Verify insurance, patient information, guarantor and account information at the time of scheduling.
* Responsible for arriving all patients for scheduled appointments. This includes obtaining the necessary consents, signature and documents from the patient. Verify that the patient and insurance verification has been done.
* Collect any co-pays at the time of service.
* Identify any potential coverage issues or self-pay issues. Engage the financial advocates if appropriate.
* Demonstrate the ability to accurately enter patient information and scan required documents in the computerized scheduling system
* Prioritizes the customer experience and acts with the customer in mind in all situations, dedicated to meeting the expectations and requirements of internal and external customers; established and maintains trusting and respectful relationships with patients, coworkers and external customers.
* This list is not all-inclusive, and another task or job may be assigned relative to the successful performance of this job.


* Age 18 years or older
* Associates degree in business related field preferred
* One year admitting experience and/ or health insurance experience.
* An Understanding of revenue cycle management and the ability to collect co-payments and present fiscal information in a professional confidential manner.
* Ability to use appropriate computer applications.
* Excellent customer service and communication skills
* Ability to discuss financial obligations with patients in a professional and confidential manner.
* Adhere to all Grand Itasca Clinic and Hospital policies.
* Maintains consistent and reliable attendance.
* Ability and willingness to cover all patient access areas as needed, including weekend coverage.
* Perform other related duties as required. This list is not all-inclusive, and any other task or job may be assigned in the future.

Community Information

Grand Itasca Clinic and Hospital has 10,000 to 12,000 patient visits per month. The primary service area of the clinic includes roughly 50,000 people. In the local and surrounding community, Grand Itasca is the dominant provider of primary health care services. A long tradition of providing excellent service in Family Practice and Internal Medicine has positioned the Clinic for its expansion into secondary care specialties.

Grand Rapids is located three hours from Minneapolis and 90 minutes from Duluth

https://(Please contact us using the "Apply for this Job Posting" box below)


Equal Opportunity Employer
Position Requirements
Less than 1 Year work experience
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