Freight Forwarder, Air Imports

A Freight Forwarder is responsible for managing and coordinating the importation of goods by air, including all necessary documentation, scheduling, and communication with customers and third‑party service providers. This role requires strong organizational skills and attention to detail, as well as excellent communication skills to manage relationships with customers and ensure their satisfaction.

• Coordinate the importation of goods by air, including scheduling with airlines and managing the movement of goods through various transportation channels.
• Prepare and process required documentation for customs clearance, including commercial invoices, packing lists, and bills of lading.
• Track and monitor shipments, providing regular updates to customers on the status of their shipments.
• Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise.
• Collaborate with other internal departments, such as logistics, finance, and operations, to ensure timely and efficient service delivery.
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws.
• All other duties as assigned.

• Prior experience in freight forwarding, logistics, or a related field is preferred.
• Experience in Freight Forwarding is highly desirable.

• Ability to perform basic mathematical calculations, such as calculating costs and rates.

• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy.
• Ability to work well under pressure and in a fast‑paced environment.

• Knowledge of air freight logistics and customs regulations.
• Understanding of trade laws and regulations.

• Fluency in English is required.
• Knowledge of additional languages is a plus.

• Proficiency in Microsoft Office Suite and Cargo Wise One.
• Experience with logistics software and systems is preferred.