Senior Account Manager - Scotland

A quality driven print and communications company is looking for a Senior Account Manager to join its team.

Their enthusiastic approach helps build long-term relationships and sets them apart from competitors, so it is this passion about the industry and delivering the highest calibre of customer service which they seek in prospective candidates. We are ideally looking for someone with Direct Mail experience, but candidates from a general print background will also be considered.

• Management of key client relationships, including all service management and financial control for allocated client portfolio
• Ensure that all invoicing relating to allocated clients are completed correctly and timeously
• Ensure that any costs incurred through placement of work with suppliers is effectively managed to agreed levels and is reconcilable with invoices raised
• Support and train Account Managers where required
• Ensure that stock items relating to allocated clients are managed to correct holding and value levels and that costs are fully transparent
• Effectively manage allocated client portfolio
• Ensure month end invoicing is completed accurately and on time
• Support the business in establishing client budgets, monitoring actuals v’s budget on an annual basis

• Maintain high level of customer service at all times
• Respond to all existing client enquires
• Source and resource all printed items for clients via approved suppliers
• Invoicing to and purchasing on behalf of client
• Stock control in conjunction with customers and production team
• Liaise with production management throughout work cycle
• Estimating of new business offering within existing and new client base
• Provision of regular reports for existing client base
• Attendance at client and supplier meetings
• Adherence to quality processes and procedures