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Sales Associate

Job in Greensboro - Guilford County - NC North Carolina - USA
Part Time position
Listed on 2019-09-17
Job specializations:
  • Non-Profit
  • Retail
    Merchandising, Retail Sales, Part Time Retail
Job Description & How to Apply Below
Ten Thousand Villages is hiring a Sales Associate at our store in Greensboro, NC.

Successful candidates will have excellent customer service skills and the ability to master a retail environment. Be a part of this exciting company whose mission is to create opportunities for artisans in over 30 developing countries throughout the world.
Ten Thousand Villages is more than a store. It's a place where every purchase improves the lives of the artisans by supporting their craft and providing a fair, stable income.

Position Summary:

A Sales Associate provides a unique shopping experience by engaging customers and using the selling process developed by Ten Thousand Villages while maintaining excellent customer service standards. This role involves participating in other tasks necessary to running a successful store including but not limited to: quick and efficient register skills, processing orders and maintaining the cleanliness of the store.

This is a front-line position that is the bridge between our artisan partners and the customers. The success of this position is crucial to Ten Thousand Villages to be able to maintain or grow our purchases to artisans.

Position Duties/Responsibilities:

• Greet customers and build rapport according to Ten Thousand Villages selling processes.
• Determine and understand customers’ needs by asking open-ended questions.
• Explain product features and benefits while addressing customer shopping needs.
• Differentiate Ten Thousand Villages from other retailers by explaining the mission and telling product and artisan stories.
• Suggest additional items while using the selling process to build sales.
• Ring up items on the register system; suggest additional impulse items and ask for a donation to Ten Thousand Villages.
• Ask for customer email, offer printed materials, and wrap items appropriately; tell the customer of an upcoming event, thank them and invite them back.
• Anticipate and resolve customer service issues.
• Use the intranet and online catalog to provide additional information to customers, follow through on special orders and customer requests.
• Meet goals through excellent customer service and effective selling techniques.
• Work with store team (staff and volunteers) to ensure consistent coverage of the sales floor.
• Participate in regular training and attend store staff meetings.
• Maintain an awareness and control of loss prevention through attentive customer service.
• Maintain displays and back office through regular cleaning, straightening, and dusting.
• Price and stock orders as assigned.
• Work as an effective team with paid and volunteer staff while respecting the roles and contributions of every team member.
• Perform additional duties/responsibilities as requested by the Store Manager which contribute to the position’s success and the mission.
• A Sales Associate opens and closes the store according to Ten Thousand Villages policy, and oversees the day-to-day operations of store and staff as a supervisor on duty when management is not present.
Position Requirements
High School,   1 to 2 Years work experience
Preferred Experience/Knowledge/Education/Skills/Abilities:
• 1-2 years customer service and retail sales experience
• Self -motivated, outgoing, energetic and enjoy working with people
• Basic arithmetic and data entry skills
• Ability to execute multiple tasks simultaneously
• Ability to communicate clearly and be a participant of a driven store team
• Ability to attractively display merchandise according to company guidelines
• Commitment to maintaining compliance with company dress codes and policies
• Able to work at least two weekends a month, evenings, and must be available to work during the Holidays.

Physical Requirements:
• This job operates in a standard retail environment not exposed to adverse environmental conditions.  
• Standing for extended periods and walking for short periods of time, and the visual acuity to determine the accuracy, neatness, and thoroughness of work or to make general observations of facilities are required.
• This role requires the ability to climb, stoop, kneel, crouch, reach, push, pull, finger, grasp, and feel objects of varying textures and size. Repetitive motion occurs frequently, hearing and talking abilities are required constantly, and the ability to lift and move objects up to 30 pounds is required frequently and up to 50 pounds is required occasionally.
Additional Information / Benefits
Why work for Ten Thousand Villages of Greensboro:

• Each employee is important, both paid staff and volunteer staff. Together we are a movement, creating life-changing opportunities for 20,000 makers in over 30 countries. Our beautiful, handcrafted products connect our employees and customers with artisan groups from around the world.
Questions to answer on applying for this job
  • Do you have volunteer experience or worked with a volunteer based organization?
Contact Information
Contact Name: Ten Thousand Villages of Greensboro
Contact Phone: 3368344606
Preferred method of contact: Email with CV via Application Box below.
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