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Guest Service Supervisor

Job in Greenville - Washington County - MS Mississippi - USA , 38703
Company: Churchill Downs Incorporated
Full Time position
Listed on 2021-03-24
Job specializations:
  • Hotel
    Hotel Front Desk, Hotel Housekeeping, Hotel Management
  • Hospitality/Catering
    Guest Services
Job Description & How to Apply Below
Responsible for the successful overall coordination and direction of all activities related to the front desk areas of the hotel on assigned shifts; ensuring smooth and efficient operations in accordance with policies, procedures and objectives of guest service.

* Supervises all front desk staff on assigned shift. Supervises additional hotel departments in the absence of department supervisor; valet, gift shop, EVS and housekeeping.
* Assists the Senior Hotel Manager in creating, developing and implementing an effective strategy of organization for the front office areas of the hotel, ensuring maximum guest service and satisfaction.
* Assists with achieving budgeted revenues and expenses, and maximizes profitability related to guest service.
* Assists in the management of the room inventory function, to maintain highest possible room occupancy and average daily rate.
* Maintains procedures for handling of financial transactions, security of monies, guest service and emergency problems.
* Guides and supports front office (front desk) and guest amenity area employees in daily responsibilities on assigned shift.
* Monitors room blocks in the hotel system to ensure they are handled correctly.
* Communicates with other departments to ensure proper handling of guests and groups.

Maintains adequate staffing levels in the front office area by performing any other duties as needed.
Position Requirements
Less than 1 Year work experience
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