Insurance Account Handler

My client is a long‑established, family‑run insurance brokerage that has been supporting clients for several decades. They provide independent advice and tailored cover across both commercial and personal lines, working with a wide range of reputable insurers to secure competitive and well‑matched solutions. Their culture is grounded in strong values—honesty, integrity, trust, teamwork, accountability, continuous learning, and a genuinely people‑focused approach.

Whether working with businesses or individuals, they prioritise clarity, care, and straightforward guidance, offering support online or face‑to‑face to ensure every client feels informed and protected.

With a supportive, collaborative culture and genuine opportunities for career progression, this is the perfect chance to thrive in a business that values its people as much as its clients. The role is open to candidates without a prior insurance background; personality, a team‑oriented mindset, and a proactive approach are highly valued. There are clear opportunities to grow into a desk‑based executive role or office management position and eventually become a “number two” within the business.

We are seeking an Insurance Account Handler to join the organisation, based near Gretna. This is a full‑time, office‑based permanent post, attracting a salary of circa £35,000 DOE and background. Office hours are 9am‑5pm, Monday‑Friday.

The purpose of the role is to manage a small book of existing insurance business.

• Processing of and negotiating with clients and underwriters on new business and renewals
• Issuing of relevant documentation, ensuring it is accurate and compliant
• Assisting in the handling of claims
• Supporting the Account Executives
• Providing exceptional service to customers and building strong, long‑term relationships

• Commercial insurance experience (preferred, but not essential)
• Acturis experience (preferred)
• Cert CII qualified (or willing to obtain qualification)
• Excellent customer service skills
• Proven track record of retention (if applicable)
• Passion for customer service and professionalism
• Excellent communication skills
• Knowledge of FCA, DPA, etc.

In return, you can expect a fun, efficient, and very proactive working environment, a competitive package, and future career opportunities. Our client puts employees at the forefront of the business and truly looks after them.

Elite Staffing Solutions are acting as an Employment Agency on this vacancy