Customer Team Member

Customer Team Member

Location:

Annan Road, Gretna, Dumfries and Galloway, DG16 5DH

Pay: £13.04 per hour

Contract:

16 hours per week + regular overtime, permanent contract, part‑time
Working pattern: mix of opening, closing, and mid‑day shifts with flexibility across the week, including at least 2 evening shifts and 1 weekend shift.

• Provide friendly and thoughtful service, putting customers first in everything: responding to queries, championing Co‑op products and Membership, and delivering a great shopping experience.
• Support fellow colleagues to solve problems for customers and members.
• Maintain store safety and compliance: keep shelves stocked, ensure prices and dates are correct, and keep temperatures as required.
• Introduce new products and services, sharing experiences with teammates so learning is continuous.
• Engage the local community through Co‑op activities and events.

• Genuine care for the needs of customers and members.
• Strong interpersonal skills and ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

• 30% discount on all Co‑op products in‑store and 10% discount on most other brands.
• Pension scheme with up to 10% employer contribution.
• Access to Stream—an app giving early access to a portion of pay.
• 31 days holiday (including bank holidays; pro‑rata for part‑time colleagues).
• Virtual healthcare services (GP appointments, eye care, mental health support, nutrition and fitness consultations).
• 24/7 employee assistance service.
• Full paid training and support for personal development and career progression.
• Rotas released three weeks in advance and accessible on phone.
• Cycle‑to‑work scheme.

Co‑op welcomes applications from all candidates and is committed to creating a workplace where colleagues feel they belong. The company is part of the Disability Confident scheme and offers interview support for disabled candidates. Adjustments are available during the recruitment process.

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