Customer service rep

Job Overview

We are hiring a customer service rep Griffin at $18/hr beyond administrative duties, you will analyze financial data to support management decisions and maintain accurate delivery schedules to assist with regional inventory management. When challenges arise, you will use your professional judgment to resolve complex service questions and handle customer complaints with a focus on quality and resolution. We are looking for candidates with three to five years of relevant customer service experience, specifically within a manufacturing environment.

Proficiency in Microsoft Office—particularly Excel—and a basic understanding of accounting principles are essential for success. You will manage quotes, shipping, and must have SAP experience. Apply today to join our professional team!

Salary: $17-18 per hour

Shift: First

Work hours:

8 AM-5 PM

Education:

Associate

• Analyze financial data by collecting, monitoring, and creating financial models for decision support
• Prepares all quotes, vets PO, ASE's data sheet and creates Factory Order for production as required by the customer. Makes sure all information and updates pertaining to the production of the customer's product is communicated to the ASE and customer.
• Assists customers and ASE's in selection of roll material, or compound for the cover application.
• Responsible for communicating customer needs to Sales Field, Planning, Warehouses, and other Departments as needed.
• Handles and process Customer complaints, returns and allowances.
• Provides updates to customers on the status of their rolls in production while maintaining excellent communication skills.
• Handles the more technical or complex service questions from customers and applies judgment in resolving service or technical problems falling within established limits of authority and knowledge.
• Track shipments and proof of delivery as required.
• Maintain Estimated Sales Dates and Requested Dates on each order to assist in Inventory Management for assigned territories
• May provide work direction to others
• Performs other duties and projects as required by management.

• SAP (2 years of experience is required)
• Microsoft Office
• Customer Service
• Basic Computer Skills
• Customer Relations
• Answering Phones
• Oral Communication
• Inventory Auditing
• Communication
• Scheduling
• MS Office
• Working Independently
• Basic Software Skills
• Office Support
• Decision Making
• CUSTOMER ORDERS/SALES
• Written Communication

• Years of experience: 2 years
• Experience level:
  Experienced

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).