Desktop Technician

Position

Desktop Technician

Groton, CT

Long term contract to hire

$25 per hour (W2)

Split shift: 20 hours on weekday, 20 hours on weekend

• Set up computer hardware and troubleshoot basic hardware and software issues
• Provide support for software, hardware, and networking for desktops, laptops, and servers
• Maintain and support legacy products, Core and server products
• Perform disk replacement on enterprise storage products
• Install and maintain PCs and associated software, networks, servers, and peripherals
• Support network products from operational and maintenance perspectives
• Perform installs, moves, additions, and changes as required
• Test and certify PCs, networks, servers, and client‑approved applications
• Follow up on problems or escalations
• Maintain a high degree of professionalism in actions, demeanor, and dress
• Ensure customer satisfaction and meet client‑specific Service Level Agreements

• 1–3 years of computer support experience (or 2–20 years as indicated)
• Basic hardware and software skills
• Good work ethic and organizational skills
• Ability to install, diagnose, maintain, and service computer‑related products at customer sites or depot locations
• Experience with troubleshooting, repair, reloading/re‑imaging PCs/laptops, installing and optimizing HW/SW networking products

• Job Code: JPC-204028
• City:
  Groton, CT (06340), United States
• State:
  Connecticut
• Experience:
  
  2–20 years