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Host​/Hostess

Job in Gulfport - Harrison County - MS Mississippi - USA , 39500
Company: TGI Friday's
Contract position
Listed on 2021-02-11
Job specializations:
  • Hospitality/Catering
    Catering, Entry Level Hospitality, Guest Services
  • Hotel
    Hotel Front Desk
Job Description & How to Apply Below
A tgi fridays host/hostess presents a positive first impression of tgi fridays friendliness, excellent service and high standards. The host/hostess also greets guests upon arrival, ensures the guest dining experience is excellent and bids guests farewell as they leave.

Specific responsibilities of the host/hostess include:

* greet incoming and departing guests warmly with a genuine smile and eye contact.
* uses visual cues to seat guests in either the bar or dining area depending on their preference.
* informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
* promptly answers incoming calls to the restaurant and provide appropriate service.
* manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests if appropriate.
* tends to special guest needs and requests.
* follows all relevant brand standards to deliver fridays service style.
* observes guests' needs throughout dining experience to ensure they receive high quality service (i.e. Notice a drink refill is needed while seating another guest and ensures the drink is refilled prior to getting back to the door). Requirements a tgi fridays host/hostess must be able to carry natural conversation with guests without sounding scripted or intrusive.

Additional specific requirements for the host/hostess include:

* must be able to read menus
* must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
* must be able to clearly communicate guests' needs to servers, bussers, managers, etc.
* must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
* must be able to walk and stand during the entire shift
* must be able to reach, bend, stoop and wipe
* must be able to articulate clear greetings and farewells to guests
* must be able to understand requests for assistance
* must be able to carry trays or supplies (10-30 lbs.)

Disclaimer: this content represents the role of a tgi fridays inc. Employee. You are applying to a franchise location where franchisees may include different or additional requirements. Please verify actual requirements during the interview. Minimum age 16 ability to lift 30 lbs ability to stand 6-8 hours yes
Position Requirements
Less than 1 Year work experience
 
 
 
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