Reception Technician

Job Description

This role serves as the central hub for inbound customer communication, acting as the first point of contact for calls and emails and ensuring each customer quickly reaches the right solution. You will handle a high volume of customer interactions, perform light troubleshooting on rented environmental and safety equipment, and coordinate with technical experts and internal teams to resolve issues efficiently.

The position suits someone who is bright, resourceful, technically curious, and energized by a fast-paced, customer-driven environment where no two calls are the same.

Responsibilities

+ Serve as the primary point of contact for inbound customer calls and emails, handling approximately 40 customer interactions per day.

+ Answer incoming calls using a multi-line switchboard, clearly identify customer needs, and prioritize requests based on urgency and complexity.

+ Listen carefully to customer questions, complaints, and service requests, and triage issues efficiently to ensure timely and accurate responses.

+ Perform light troubleshooting related to rented environmental and safety equipment to help customers resolve basic issues on the spot.

+ Escalate complex or highly technical cases to the appropriate technical experts when additional support is required.

+ Create, update, and track customer requests using the company's ticketing system to ensure issues move toward resolution without delays.

+ Use the ERP system to document customer interactions, equipment details, and status updates with a high level of accuracy and detail.

+ Develop a working knowledge of rental equipment and applications, including gas detection, air sampling, noise monitoring, and environmental instruments.

+ Collaborate closely with technical support, operations, logistics, and sales teams as part of ongoing cross-training initiatives.

+ Maintain a professional, calm, and solutions-focused demeanor, even during urgent situations or periods of high call volume.

+ Practice strong phone etiquette and clear communication to create a positive and professional customer experience.

+ Perform accurate data entry related to customer accounts, equipment information, and service activities using Microsoft Office, Excel databases, ERP, and ticketing tools.

+ Contribute to a collaborative, knowledge-sharing culture by proactively learning and sharing information about products, systems, and processes.

Qualifications

+ Bachelor's Degree in a Scientific Discipline

+ 1+ Years of Customer Service related experience

Job Type & Location

This is a Contract to Hire position based out of Gurnee, IL.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee Assistance Program  - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Gurnee,IL.

Final date to receive applications

This position is anticipated to close on Jun 15, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond…