Associate Product Manager

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

What does success look like

As a APM, you will be part of Sprinklr's fast-paced Product organization, helping build and scale core products used by global enterprise customers. You will work closely with Product Management, Engineering, Design, Customer Success, and Sales to translate market, customer, and data insights into impactful product capabilities. This role blends market analysis, product discovery, data analysis, and execution, with ownership across the feature lifecycle - from problem definition to successful customer adoption.

What You'll Do

As an APM, you will be responsible for leading the product design and development process, from ideation to launch. Your day-to-day responsibilities will include:

Carrying on familiar design responsibilities in the beginning to understand current offerings, gradually owning product responsibilities as you become more familiar.
Collaborating with clients, product leaders, and engineers to conceptualize, design, and ship products and customers.
Creating product requirements and designs and shipping them while aligning with the needs of our customers.
Interacting with clients to understand their problems and provide solutions through product or best practices.
Conducting market research and staying up to date with industry trends to inform product decisions.
Identifying opportunities for innovation and stand-out from competitors in the market, presenting product ideas and designs to stakeholders.

What Makes You Qualified

Proficiency in product thinking - the process as well asthe visual outcomes.
A portfolio or a presentation deck which showcases relevant industry experience designing applications, experiences, websites, products and services that balance user needs, business objectives and technological constraints.
A bachelor's or master's degree in engineering/design or a related field.
2-3 years of experience of working in the industry,shipping products Experience collaborating with cross functional teams and clients.
A knack for systems thinking - You understand how complex systems(especially involving humans) work and how they can be influenced via product design.
Strong communication and presentation skills.
A passion for innovation and creating products that make a difference.

We focus on our mission :
Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites:
Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product :
Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on…