Customer Service Representative

Hiring Freshers | Associate Training Coordinator | NIIT

Job Overview

NIIT is hiring Freshers for the role of Training Coordinator to support global training operations across EMEA, NAM, and APAC regions. This opportunity is ideal for recent graduates looking to start their career in training operations, customer support, and learning management.

Eligibility Criteria

Eligible

Qualifications:

B.A.
B.Com
BBA
BHM
B.Sc.
BCA
B.Tech (Mechanical / Biotech only)
PGDM
Distance P.G. candidates can apply

Not Eligible:

BE
MCA

Required Skills

-Excellent Written & Verbal Communication Skills
-Basic Working Knowledge of Computers
-Good understanding of Microsoft Excel
-Comfortable working in rotational shifts (Day/Night)

Key Responsibilities

-Provide 24
* 5 Training Administration support to global customers
-Assist customers with training administration issues through email/support channels
-Provide resolutions and training scheduling options
-Gather and document issue-related information
-Perform detailed case analysis and generate tickets in the system
-Generate daily/weekly reports using Microsoft Excel
-Perform training management activities on Learning Management Systems (LMS)

Additional Information
-Freshers only
-Rotational Day/Night Shifts
-Night Shift Allowances will be provided
-Both-side cab facility available with no deductions (subject to hiring zone eligibility)

Job Location
- Gurgaon
Contact Details: Jasleen Kaur )
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