Customer Success Manager Job Halifax area,Nova Scotia Canada,Business

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Our

team and what we'll accomplish together

The Customer Success team is a collaborative, fast-paced environment where you'll build trusted advisor relationships with our clients while driving their success with our employee engagement and wellness solutions. In this role, you'll be the strategic partner our clients rely on to maximize the value of TH1 platform, helping them achieve higher employee engagement and measurable wellness outcomes. You'll work closely with cross-functional teams to ensure every client interaction drives meaningful business impact.

What you'll do

Build and maintain trusted advisor relationships with clients at all organizational levels, to drive long-term loyalty and partnership

Conduct ongoing business reviews that measure client success and develop strategic plans to achieve client goals, including engagement optimization and solution performance monitoring

Drive client engagement with TELUS Health EFAP and well-being solutions through innovative communication programs focused on user adoption and sustained usage

Facilitate strategy sessions and solution optimization workshops to help clients maximize the value of their investment and identify expansion opportunities

Collaborate with internal teams to gather client feedback, resolve issues, and advocate for product and operational improvements that enhance the overall customer experience

Connect clients to the broader TELUS Health community through events, peer networking, and best practice sharing to amplify their success and build advocacy

Manage the renewal process, coordinate contracting for additional services, and identify expansion opportunities to drive revenue growth

What you'll bring

Post-secondary education in Business, Technology, Social sciences or a related field

5+ years of experience in Account Management, Customer Success Management, or other customer-facing relationship roles

Demonstrated ability to build and maintain strategic relationships with executives and stakeholders

Strong knowledge of Employee Assistance Programs, Wellness solutions, Recognition platforms, or Human Capital Management systems

Excellent communication and presentation skills with the ability to influence and engage at all organizational levels

Proven track record of driving client engagement, adoption, and retention

Ability to navigate complex systems and quickly master new products and services

Strong analytical skills to measure client success and identify growth opportunities

Great-to-haves

Experience with HR technology platforms or HRIS systems

Familiarity with employee wellness program metrics and ROI measurement

Track record of identifying and closing expansion or upsell opportunities within existing accounts

Salary Range: $54,600.00 - $
Sales Incentive Plan: $23,400.00 - $44,829.00

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both

Generous company matched pension

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

And much more…

A bit about us

We’re a people-focused, customer-first, purpose-driven…