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(French​/English) Bilingual Customer Service Officer : : NS

Job in Halifax - Nova Scotia - Canada
Employer details provided on application.
Full Time position
Listed on 2019-02-09
Job specializations:
  • Customer Service
    Customer Service Rep, Entry Level Customer Service, Retail Customer Service
  • Support/Help Desk
    Entry Level Customer Support
Job Description & How to Apply Below
Position:  (French/English) Bilingual Customer Service Officer : Full:Time : Halifax, NS











Requisition ID: 46273



Join the Global Community of Scotiabankers to help customers become better off.



When you join our Customer Contact Centre, youre joining an internationally recognized, award:winning workplace that has been 186 years in the making, and poised to deliver superior customer care in the future Youre positioning yourself to build a career with a respected financial institution that is Canadas most international bank. Youre ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.



Your opportunities for professional growth will be supported by banking leaders focused on long:term success. Youll apply the skills gained from these mentors when you work on Bank initiatives that make a difference in our communities and with customers across the country. From day one on the job, youll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as free employee banking, wellness programs, and employee discount programs.



Career, culture, progression. Youll find it all . Apply today.





(French/English) Biingual Customer Service Officer : Customer Contact Centre





What Your Role Will Be





Our Customer Contact Centre team is the heart of our operation and our Customer Service Officers excel at identifying customer banking needs and providing customized solutions that result in memorable experiences for our customers.



With our focus on making daily banking more convenient and accessible through digital banking options, we have experienced impressive growth each year in the number of customers who connect with us digitally. At the same time, our call volumes also continue to rise as our business engages in new, impactful ways to contribute to Scotiabanks growth and profitability.





What You Will Be Doing





Youll demonstrate your passion for superior customer service, your problem:solving abilities, and your knowledge of our products and services to field a high volume of interactions with our Canadian Banking customers and to offer them personalized advice and solutions. Your self:directed, performance:oriented approach will allow you to resolve immediate customer enquiries while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience. With every connection, youll ensure its an exceptional and memorable one.





Skills You Already Have and What You Will Learn





Lets start with your passion for the customer obtained through at least one year of experience in customer:focused roles analyzing needs, providing advice and offering solutions. You also know your way around a computer, and can easily multitask between numerous internal platforms while dealing directly with your customers.



A keyboarding speed of 25+ wpm and a high school diploma (or a recognized equivalent) complete the basic requirements.



But thats just a glimpse into your profile as a service professional whos motivated by acting in the best interests of all customers.



As a strong communicator and a champion of the Scotiabank brand, youre destined to make the customer experience uniquely personal.



Curious and able to thrive in a changing environment, youre also eager to accept training, coaching and professional development opportunities that will enable you to succeed in your current role : and beyond.



Youre a team player. Committed to supporting an exceptional customer experience across multiple skills when volumes require the support.





After all, your career is a journey : choose the path that will take you further. Say hello to Scotiabank.





Hiring and Training Details





Location: Our Customer Contact Cen
Position Requirements
Less than 1 Year work experience
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