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Customer Service Representatives Individual Insurance

Job in Halifax - Nova Scotia - Canada
Employer details provided on application.
Full Time position
Listed on 2019-02-09
Job specializations:
  • Customer Service
    Bilingual Call Center, Call Center, Customer Service Rep, Entry Level Customer Service
  • Support/Help Desk
Job Description & How to Apply Below
Position:  Customer Service Representatives INDIVIDUAL INSURANCE : Halifax
Location: Canada, Nova Scotia


We are currently looking for 15 Customer Service Representatives (no sales) for one of our clients located in Halifax. If you are the right one for us, you will be bilingual (French and English), you will have outstanding customer service skills and the ability to multi:task. You will also have strong organization skills and the ability to work in a fast:paced, team environment.



What is in it for you:

-Salary: 19.50 per hour

-A full paid training

-12 months contract

-Full time between Monday to Friday, on rotation between 9 am and 9 pm

-Our client is in the TOP 100 Employers in Canada.

-Dynamic and professional environment.



A day in the life of a Bilingual Customer Service Representative:

-Research and resolve high volumes of inbound telephone and internet inquiries to effectively meet the diverse needs of customers, within established productivity goals and specified turnaround times.

-Demonstrate sensitivity, empathy, responsiveness, and creativity to ensure customer satisfaction.

-Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs.



What you will need to succeed:

-Previous customer service experience either in person or over the telephone, is preferred

-Demonstrated experience in dealing with difficult situations and problem solving

-Ability to learn a variety of computer systems is required

-Ability to identify callers needs quickly and provide resolution

-Positive attitude

-Willingness to take direction

-Ability to multi:task

-Ability to work in a fast:paced, team environment.

-Strong organizational skills

-Must be available to work rotating shifts between the hours of 9:00am to 9:00pm AST, Monday to Friday.

-Overtime is required during peak periods.



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Position Requirements
Less than 1 Year work experience
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