Field Support Analyst Regional Municipality

Elevate your IT career as a Field Support Analyst at Halifax Regional Municipality. This full-time role focuses on resolving incidents and providing top-notch support for various technologies.

As a permanent staff member reporting to the Manager of Client Services, you will handle IT incidents through HRM’s ticketing system and assist with desktop, mobile, and audio-visual technologies. This position requires strong troubleshooting skills, customer service experience, and a commitment to asset management within IT guidelines.

Key Responsibilities:

• Provide exceptional customer service to HRM employees

• Manage incidents and service requests through the ticketing system

• Maintain inventory and configuration information on IT assets

• Facilitate proper asset disposal as per HRM guidelines

• Proactively recommend technical solutions to resolve issues

Requirements:

• Diploma in Computer Science or related field

• Three years of IT experience in troubleshooting hardware/software

• Valid NS Driver’s License and vehicle access

• Help Desk or Service Desk certification preferred

• Strong knowledge of Microsoft Office and Windows operating systems

Bring your technical expertise, customer service skills, and problem-solving abilities to support Halifax residents effectively.
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